Refund policy

Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging with tags. A receipt or proof of purchase is required.

đŸ“Ļ Return Process

To initiate a return, you must contact us at support@noorifystore.com within the 30-day period.

All returns must be reviewed and approved before being sent back. Items returned without prior authorization will not be accepted.

If your return is approved, we will provide you with detailed instructions, including the appropriate return address.

🚚 Return Shipping Costs

Customers are responsible for return shipping costs unless the item is:

  • Defective
  • Damaged upon arrival
  • Incorrect (wrong item received)

Shipping costs are non-refundable.

📍 Return Address

Please do not send any items back without contacting us first.
The return address will be provided only after your request has been approved.

⚠ī¸ Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us within 48 hours of receiving your order.

We may request photos or videos to verify the issue. Once confirmed, we will offer a replacement or a full refund at no additional cost.

đŸšĢ Non-Returnable Items

The following items are not eligible for return:

  • Perishable goods (food, flowers, plants)
  • Custom or personalized items
  • Personal care products (beauty, hygiene items)
  • Sale or discounted items
  • Gift cards

🔄 Exchanges

We do not offer direct exchanges.
If you would like a different item, please return the original item (if eligible) and place a new order.

đŸ’ŗ Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Please note that it may take additional time for your bank or credit card provider to reflect the refund.

ℹī¸ Additional Conditions

  • We reserve the right to refuse returns that do not meet the above conditions.
  • In certain cases, we may offer a partial refund or a full refund without requiring the item to be returned.
  • Delayed or missing refunds should be reported by contacting us at support@noorifystore.com.